Terms of Service
The conditions that govern applying to and taking part in the SEOLA program.
Last updated: 21 September 2026
This document is a draft based on standard terms for medical education, congress support, tourism and concierge services for visiting healthcare professionals. Items that depend on business registration (business registration number, mail-order sales registration number) and some details may be completed or revised before the service opens. Questions: contact@theseola.com.
Article 1 (Purpose)
These Terms set out the rights, obligations and responsibilities of SEOLA (the "Company") and participants, and the procedure and conditions for applying, in connection with the website theseola.com and the services offered through it to visiting healthcare professionals: academic programs, congress guidance, hospital and clinic observation, tourism and cultural experiences, and concierge services (the "Services").
Article 2 (Definitions)
1. "Company" means SEOLA (representative: Kim Min Seo; address: 302-S282, 7 Yonggu-daero 2790beon-gil, Suji-gu, Yongin-si, Gyeonggi-do, Republic of Korea). 2. "Services" means the following, planned, operated or arranged by the Company: a. Academic programs: lectures, workshops, hands-on sessions, hospital and clinic observation and other programs for medical education b. Congress guidance: information on scientific congresses held in Korea, group registration on participants' behalf and on-site support c. Tourism and cultural experiences: guided tours of Seoul and other destinations in Korea, dining and experience programs d. Concierge: accommodation, airport meet-and-greet, transport, interpretation and other support during the participant's stay 3. "Participant" means a person who agrees to these Terms and applies for the Services, and a person whose participation the Company has confirmed. 4. "Program" means an individual unit of Services for which the Company sets the schedule, content and fee and accepts applications. 5. "Package" means a program that bundles one or more Services under a single fee. 6. Terms not defined here follow applicable law and ordinary commercial practice.
Article 3 (Publication and Amendment of the Terms)
1. The Company posts these Terms, together with its company name, representative, place of business, contact details (e-mail address and telephone number), business registration number and mail-order sales registration number, on the website's front page or a page linked from it so that participants can read them easily. 2. The Company may amend these Terms to the extent permitted by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions and other applicable Korean law. 3. When the Terms are amended, the effective date and the reasons for the amendment are posted alongside the current Terms from 7 days before the effective date. Changes unfavourable to participants are announced at least 30 days in advance and notified individually by e-mail or similar means. 4. Amended Terms apply to contracts concluded on or after the effective date. They apply to contracts already concluded only where the participant has agreed to their application. 5. Matters not covered by these Terms follow applicable law, the Consumer Dispute Resolution Standards issued by the Korea Fair Trade Commission, and commercial practice.
Article 4 (Provision and Modification of Services)
1. The Company states each program's schedule, content, venue, inclusions and exclusions, fee, capacity and application deadline on the website or in a separate program notice. 2. Where the Company is not the organiser of a congress or workshop, the Company provides guidance, registration on the participant's behalf and on-site support. The content, schedule and conduct of the event itself follow the organiser's rules. 3. Accommodation, transport, meals, interpretation and other components of a program may be provided through third-party partners. Their names and terms of use are stated in the confirmation notice. 4. Speakers, host hospitals, venues and schedules may change for unavoidable reasons, including circumstances of the organiser or a partner, natural disasters, epidemics or government measures. In such cases the Company notifies participants without delay and endeavours to provide an alternative of equivalent standard. 5. If the minimum number of participants is not reached, or a program cannot be held for a reason under paragraph 4, the Company may cancel the program. Payments received are then refunded in full under the Cancellation and Refund Policy.
Article 5 (Application and Formation of the Contract)
1. An application is made by a method designated by the Company (the website form, e-mail, WhatsApp or similar), by supplying the required details such as name, contact details and licence information and agreeing to these Terms and the Privacy Policy. 2. After reviewing the application, the Company informs the applicant by e-mail or another designated channel whether participation is confirmed, together with the fee and payment method. 3. The contract is formed when the Company notifies confirmation and the participant pays the deposit or participation fee within the stated period. 4. The Company may decline an application or suspend or cancel a confirmation where: a. the eligibility requirements of Article 6 are not met, or the applicant does not cooperate with verification; b. the application contains false information; c. the program is fully booked; d. payment is not made within the stated period; or e. there is otherwise a serious risk to the operation of the Services. 5. Participants must inform the Company promptly of any change to their application. Disadvantages caused by delayed notice are borne by the participant.
Article 6 (Eligibility and Verification)
1. Academic programs and congress guidance are intended for physicians and other healthcare professionals who are qualified under the law of their country to practise medicine or take part in medical education. Accompanying persons may join tourism, cultural experience and concierge services only. 2. The Company may request documents to verify eligibility, such as a medical licence number, a copy of the licence or proof of institutional affiliation. Participants must provide accurate documents. 3. Congress participation is additionally subject to the eligibility criteria set by the organiser. The Company is not liable where the organiser declines a registration. 4. Practice in hands-on sessions takes place only within the limits allowed by Korean law. The Company does not confer any right to practise medicine in Korea. 5. Participants are responsible for their own passport, visa and other documents required to enter Korea. The Company may issue supporting documents such as an invitation letter on request, but does not guarantee entry.
Article 7 (Fees and Payment)
1. Each program's fee, inclusions and exclusions and pricing currency (KRW or USD) are stated on the website or in the confirmation notice. Unless stated otherwise, international airfare, travel insurance, visa fees and personal expenses are not included. 2. Payment is made by bank transfer to the account designated by the Company or by credit card through a payment service provider. Remittance fees and intermediary bank charges are borne by the participant. 3. Depending on the program, the Company may invoice a deposit and a balance separately. The amounts and due dates are stated in the confirmation notice. If payment is not received by the due date, the Company may cancel the confirmation. 4. The Company does not compensate for differences arising from exchange rates or currency conversion fees on foreign-currency payments. 5. After payment is completed, the Company issues a receipt or payment confirmation by e-mail.
Article 8 (Withdrawal and Refunds)
1. Under Article 17 of the Act on Consumer Protection in Electronic Commerce, a participant may withdraw the application within 7 days of receiving the written contract terms (including in electronic form) or of the date of payment. This right may be limited where the program has already started, for amounts already paid to third parties such as hotels or transport providers that cannot be recovered, or where the Company notified the participant in advance that withdrawal is restricted and the participant agreed. 2. Cancellations and refunds after the withdrawal period follow the Cancellation and Refund Policy published separately by the Company, which forms part of these Terms. 3. Amounts paid to an organiser, such as congress registration fees, follow the organiser's cancellation and refund rules. 4. If a program is cancelled or materially changed for reasons attributable to the Company, the Company refunds all payments received. 5. Refunds are made to the original payment method as a rule, within 10 business days of the date the cancellation is confirmed. International transfers may take longer depending on the banks involved.
Article 9 (Obligations of the Company)
1. The Company does not engage in conduct prohibited by law or these Terms or contrary to public order, and does its best to provide the Services continuously and reliably in accordance with these Terms. 2. The Company protects participants' personal data in accordance with its Privacy Policy and does not use it beyond the purpose of providing the Services or disclose it to third parties without consent. 3. The Company takes reasonable measures for participants' safety during programs and, in an emergency such as an accident or illness, provides necessary support including contact with a medical institution. 4. The Company handles justified opinions and complaints from participants promptly. Where immediate handling is not possible, it informs the participant of the reason and the expected timeline. 5. The Company notifies participants as soon as it becomes aware of any matter affecting their rights, such as a change to or cancellation of a program.
Article 10 (Obligations of the Participant)
1. Participants provide accurate information when applying and notify any changes without delay. 2. During programs, participants comply with the safety and operating rules of the Company, speakers, hospitals, venues and partners, and follow the reasonable instructions of the staff. 3. Participants do not disclose patient information, procedure details or non-public materials learned during hospital or clinic observation and workshops, and do not photograph or record without permission. 4. Participants must not: a. apply using another person's name or credentials; b. abuse, harass or discriminate against other participants, speakers or staff; c. infringe the intellectual property of the Company or third parties; or d. redistribute program content for commercial purposes without the Company's prior consent. 5. The Company may terminate the participation of a participant who breaches paragraphs 2 to 4. Refunds for the unused portion then follow the Cancellation and Refund Policy, and the Company may claim compensation for any damage incurred. 6. The Company may take photographs and video during programs for records and promotion. Participants who do not wish to be photographed may say so in advance or on site, and the Company will respect this. 7. Participants are advised to hold travel insurance covering their stay, and may inform the Company in advance of allergies, medical conditions or other matters that could affect their participation.
Article 11 (Protection of Personal Data)
1. The Company collects only the personal data necessary for applications and the provision of the Services. The purposes of collection and use, retention periods, disclosure to third parties and cross-border transfers are governed by the separate Privacy Policy. 2. To perform the Services, the Company may provide participants' names, contact details, passport information and similar data to partners and congress organisers to the extent necessary for accommodation, transport, interpretation and congress registration. The scope and recipients are stated in the Privacy Policy. 3. Participants may at any time request access to, correction or deletion of, or suspension of the processing of their personal data.
Article 12 (Limitation of Liability)
1. The Company is not liable where it cannot provide the Services due to force majeure, including natural disasters, war, the spread of infectious disease, government measures or the suspension of air or ground transport. In such cases the Company settles and refunds the recoverable portion of the payments received. 2. For services provided by third parties such as congress organisers, hospitals, speakers, hotels and transport operators, the Company acts as an intermediary with the care of a prudent manager. It is liable for damage caused by the intent or negligence of such third parties only to the extent provided by applicable law. 3. The Company is not liable for the results of applying knowledge or techniques acquired in a program in the participant's own country, or for the participant's medical practice and its outcomes. 4. The Company is not liable for disadvantages caused by the participant, such as missing passport or visa documents, late arrival or breach of rules. 5. The Company is not liable for accidents during a program caused by the participant's carelessness or by a health condition not disclosed in advance, except in cases of the Company's intent or gross negligence. 6. Photographs, videos and testimonials of programs published on the website are for reference and may differ from the actual program.
Article 13 (Dispute Resolution and Jurisdiction)
1. The Company operates a contact point (contact@theseola.com) to address justified opinions and complaints from participants and to handle compensation for damage. 2. Disputes between the Company and a participant are resolved by mutual consultation as a rule. Where consultation fails, the participant may apply for mediation to a dispute resolution body commissioned by the Korea Fair Trade Commission or a provincial governor, such as the Korea Consumer Agency. 3. These Terms are governed by the laws of the Republic of Korea. Litigation between the Company and a participant is brought before the court having jurisdiction under the Korean Civil Procedure Act. Where the participant's address or residence is outside Korea, the Korean court having jurisdiction over the Company's place of business has exclusive jurisdiction. 4. These Terms are written in Korean. The English and Spanish translations are provided to help participants understand them. In case of any discrepancy, the Korean original prevails.
Supplementary Provision
These Terms take effect on 21 September 2026.