Cancellation & Refund Policy
How to cancel an application and how refunds are calculated.
Last updated: 21 September 2026
This document is a draft based on standard terms for medical education, congress support, tourism and concierge services for visiting healthcare professionals. Items that depend on business registration (business registration number, mail-order sales registration number) and some details may be completed or revised before the service opens. Questions: contact@theseola.com.
1. Payment Methods and Currency
1. Program fees are quoted in Korean won (KRW) or US dollars (USD). The applicable currency is stated in each program notice. 2. Payment may be made by bank transfer to the account designated by SEOLA (the "Company") or by credit card through a payment service provider. 3. Remittance fees, intermediary bank charges and currency conversion fees are borne by the participant. Transfer fees incurred on a refund may be deducted from the refund amount. 4. Refunds are made to the original payment method in the currency paid. Differences arising from exchange-rate movements are not compensated.
2. How to Request a Cancellation
1. Send a cancellation request by e-mail (contact@theseola.com) or WhatsApp, stating your name, the program and your payment details. 2. A request is deemed received when the Company replies to acknowledge it. Requests arriving outside business days (Monday to Friday, Korea Standard Time, excluding Korean public holidays) are deemed received on the next business day. 3. Within 3 business days of receiving the request, the Company informs you of the expected refund amount and timeline.
3. Refund Schedule by Cancellation Date
For cancellations at the participant's request, refunds are calculated against the program start date (the first day of the official schedule) as follows. 1. Within 7 days of payment: full refund (statutory withdrawal under the Korean Electronic Commerce Act). If the program has started within that period, or costs have already been paid to third parties at the participant's request, item 6 applies to those amounts. 2. Up to 30 days before the program starts: 100% of the amount paid 3. 29 to 15 days before the program starts: 70% of the amount paid 4. 14 to 8 days before the program starts: 50% of the amount paid 5. 7 days or fewer before the program starts, and after it has started: no refund 6. Amounts already paid to third parties that cannot be recovered, such as congress registration fees or air tickets, are governed by the third party's rules independently of the percentages above. Only recovered amounts are refunded. 7. Where a program notice sets out different cancellation terms, those terms prevail. 8. With the Company's consent, a participant may transfer their place to another person who meets the eligibility requirements. The participant bears the actual costs of the name change (such as congress re-registration fees).
4. Refund Processing Time and Method
1. Refunds are processed within 10 business days of the date the cancellation is confirmed (the date the refund amount is communicated). 2. For card payments, the reversal may take a further 3 to 7 business days to appear, depending on the payment service provider and card issuer. 3. International refunds are transferred to the account designated by the participant and may take a further 5 to 15 business days depending on bank processing. Costs of delay or failure caused by incorrect account details are borne by the participant. 4. The Company confirms by e-mail when the refund has been completed.
5. Refunds if the Program Changes or Is Cancelled
1. If the Company cancels a program because the minimum number of participants is not reached, due to the organiser's circumstances, or because of natural disaster, epidemic or government measures, all payments received are refunded in full. In this case the Company bears the transfer fees. 2. If the Company materially changes essential elements of a program, such as the dates, venue or speakers, and the participant does not accept the change, the participant may receive a full refund regardless of when the cancellation is requested. Minor changes, such as the order of lectures, a restaurant or the type of vehicle, do not qualify. 3. Cancellations for reasons on the participant's side, such as a visa refusal, follow the schedule in Section 3. However, if a visa refusal notice is submitted at least 15 days before the program starts, the full amount is refunded except for unrecoverable amounts already paid to third parties. 4. The Company is not liable for losses beyond the participation fee, such as air tickets or personal expenses, arising from the cancellation or change of a program.
6. Partial Attendance and No-Shows
1. If, after the program has started, a participant misses part of the schedule or returns home early for their own reasons, no refund is made for the unused portion. 2. No refund is made for non-attendance without prior notice (no-show). 3. If a participant withdraws mid-program for an unavoidable reason such as illness or accident, the Company may, on submission of supporting documents, refund recoverable costs such as accommodation and meals after settling actual expenses. 4. Fees for individual services included in a package (tours, meals, experiences and the like) are not refunded if the participant chooses not to use them. 5. No refund is made for the unused portion where participation is terminated for breach of the Terms of Service.
7. Refund Enquiries
SEOLA E-mail: contact@theseola.com Telephone / WhatsApp: +82-10-5583-8018 Hours: Monday to Friday, 10:00–18:00 Korea Standard Time (excluding Korean public holidays) Dispute mediation: Korea Consumer Agency, 1372 (no area code), www.kca.go.kr